Title: Registered Nurse (RN)/ Services Supervisor

Company: Rock of Love Staffing, North Carolina

Job Type: Part-time / Per diem (Flexible Shifts)

Reports To: Agency Director

About Us

Rock of Love Staffing is a non-medical home care and healthcare staffing agency committed to connecting compassionate, skilled healthcare professionals with clients in their homes and healthcare facilities in Carolinas. We believe that quality care is built on a foundation of clinical knowledge, professional expertise and human compassion.

 To recruit, retain, and place reliable, compassionate healthcare professionals who deliver exceptional non-medical support to home care clients and healthcare facilities. Our services, including nursing oversight, personal care, companionship, and sitter support, are delivered in full compliance with state and federal regulations. 

Vision

 To be North Carolina’s most trusted source for compassionate, skilled, and dependable healthcare staff ensuring every individual in need of care experiences dignity, comfort, and unwavering compassion. 

Compassion • Excellence • Integrity • Reliability • Respect • Compliance • Collaboration

The RN / Non-Medical Services Supervisor is a leadership role responsible for overseeing the quality, compliance, and supervision of non-medical personal care services. This position ensures that Companion Aides and In-Home Aides deliver safe, respectful, and person-centered assistance in accordance with agency policies and North Carolina DHSR regulations governing non-medical home care.

This role does not provide skilled nursing or medical services and does not involve hands-on clinical care. The RN serves in a supervisory, administrative, and regulatory capacity only, reporting to the Agency Director and working closely with leadership to support staff performance, client satisfaction, and compliance.

The RN / Non-Medical Services Supervisor plays a critical role in protecting client safety and agency licensure by ensuring:

• Clients receive high-quality non-medical support that promotes dignity, independence, and well-being.
• Companion Aides and In-Home Aides are properly trained, supervised, and compliant with agency policies.
• The agency remains compliant with NC DHSR non-medical home care requirements.
• Clients, families, and referral partners can trust the agency’s services and oversight.

• Flexible scheduling options available (Part-time, or Per Diem).
• Core business hours: Monday–Friday, 9:00 AM – 4:00 PM for office and supervisory duties.
• Occasional evening or weekend visits may be required depending on patient needs, staffing coverage, or regulatory requirements.
• On-call availability may be expected for urgent clinical questions or regulatory inspections.
• Availability during DHSR site visits or inspections.

Key Responsibilities

• Conduct initial and ongoing non-medical client assessments (functional, psychosocial, environmental, and safety-related).
• Complete new client intakes and reassessments as required.
• Develop, implement, and update non-medical Plans of Care focused on personal care, companionship, and safety.
• Clearly communicate care plans to clients, families, and caregivers.
• Identify risks, changes in condition, and safety concerns and escalate appropriately.

• Monitor and evaluate non-medical services for quality, safety, and regulatory compliance.
• Conduct and document client home visits for compliance and quality assurance.
• Review documentation for accuracy, completeness, and timeliness.
• Track, document, and resolve client complaints.
• Develop and monitor quality improvement activities related to non-medical care services.

• Supervise Companion Aides and In-Home Aides.
• Participate in hiring, retention, and scheduling of caregiving staff based on client needs and agency budget.
• Schedule and conduct new hire orientations.
• Verify and document caregiver competencies related to non-medical care tasks.
• Conduct employee performance evaluations, coaching, and corrective action as needed.
• Track staff training, education, and compliance requirements.
• Address staff conflicts, call-outs, and coverage needs, including filling in for staff shortages when necessary.

• Ensure compliance with NC DHSR regulations applicable to non-medical home care services.
• Maintain accurate and compliant client and employee files.
• Work with NC DHSR representatives during site visits, inspections, and audits.
• Communicate agency policies, procedures, and compliance status to regulators as requested.
• Report and document all allegations of abuse, neglect, or exploitation immediately and appropriately.

• Serve as a primary point of contact for clients, families, and referral sources.
• Communicate effectively with clients and families regarding services, concerns, and satisfaction.
• Provide excellent customer service and conflict resolution.

• Uphold and promote the agency’s mission, values, policies, and procedures.
• Support policy and procedure development for non-medical services.
• Assist with scheduling and coordination of caregivers to meet client needs.
• Assume delegated leadership responsibilities in the Agency Director’s absence.

• Current, unrestricted RN license in North Carolina.
• Minimum 3 years of nursing, senior care, or supervisory experience.
• Current CPR/BLS certification.
• Valid NC driver’s license and reliable transportation.
• Ability to pass criminal background screening.
• Negative baseline TB test.
• No substantiated findings of abuse or neglect on the Health Care Personnel Registry.

• Experience in non-medical home care or personal care services.
• Supervisory or leadership experience.
• Strong knowledge of NC DHSR non-medical home care regulations.
• Excellent organizational, communication, customer service, and problem-solving skills.
• High standards of integrity, reliability, compassion, and professionalism.

• Ability to travel to client homes.
• Ability to lift/move up to 25 lbs. as needed for supervisory support.

• Combination of office and field work.
• Possible exposure to varying client home environments.
• Occasional evening or weekend work based on operational needs.

• Compensation competitive with the North Carolina market and commensurate with experience.
• Benefits may include mileage reimbursement, flexible scheduling, training opportunities, and professional growth support.